SYMPTOM: Cartridge does not reset Toner/Drum Indicator when put into the printer, or pages print blank?
Explanation: Typically, when a toner/drum indicator does not reset, it is due to the “toner seal” not being removed, or improper contact between the cartridge and the printer.
Correction Steps:
Step 1: Turn power off to the machine.
Step 2: Remove the cartridges from the printer.
Step 3: Ensure that the “toner seal” has been removed (if so equipped, usually this is a clear thin plastic tape seal that has to be pulled out of the cartridge).
Step 4: Gently and firmly reinsert the cartridge into the machine. Try this two or three times to make sure it’s seated correctly in the machine.
Step 5: Turn the power on to the machine and allow it to restart normally.
SYMPTOM: There is streaking or sports on the printouts or the quality of the printout is poor?
Explanation: There could be particles that settle on the imaging unit during the manufacturing process or during transport that causes occasional light streaking or spots. These issues typically clear up after a few initial printouts.
Correction Steps:
Step 1: Turn the power off to the machine.
Step 2: Remove the cartridge and gently turn cartridge side to side 2-3 times to evenly distribute the toner.
Step 3: Print about 10-20 pages of text including images from the printer.
The streaking and spots should clear up at that point.
SYMPTOM: There is toner powder on the cartridge or in the bag when the cartridge is unpacked?
Explanation: Remanufactured cartridge toner reservoirs are generally filled to full capacity for greater value to the customer. It is possible that some of the powder has leaked out during transport. This should have no impact on the operation of the cartridge and/or printer.
Correction Steps:
Step 1: Gently remove the toner powder with a dry cloth or with an air canister (canned air). Avoid damaging or scratching the imaging unit (Drum or OPC).
Step 2: Insert the cartridge into the printer and run a few sample prints to ensure normal operations.
